Introduction
At CarpetFirst, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect any personal information you provide when using our website. Please read this policy carefully to understand how we handle your data.
1. Information We Collect
We may collect and process the following data about you:
- Personal Information: This includes information you provide by filling in forms on our website, such as your name, email address, phone number, and address when making an enquiry or booking our services.
- Technical Data: We may collect details of your visits to our website, including IP address, browser type, and information about your device to help improve user experience.
- Cookies: We use cookies to collect information about your browsing behaviour. These cookies help us understand how users navigate our site and enable us to personalise content and ads.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide you with information or services you request from us.
- To improve our website and services.
- To process and manage bookings or inquiries.
- For internal record-keeping.
- To send promotional emails about new services, special offers, or other information which we think you may find useful, if you have consented to this.
3. How We Protect Your Information
We are committed to ensuring that your information is secure. We take reasonable precautions to safeguard your personal information against loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction.
4. Sharing Your Information
We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share your information with trusted service providers who assist in delivering our services (such as payment processors or hosting services), but they are only allowed to use your data for the purpose of providing their services.
5. Your Rights
You have the right to:
- Access your personal data and request a copy of it.
- Rectify any inaccurate or incomplete data.
- Erase your data (right to be forgotten) where there is no legitimate reason for us to retain it.
- Object to or restrict the processing of your data under certain circumstances.
If you would like to exercise any of these rights, please contact us at [email address].
6. Third-Party Links
Our website may contain links to third-party websites. Once you have used these links to leave our site, we do not have control over how your data is used. We recommend reviewing the privacy policies of any third-party sites you visit.
7. Cookies
A cookie is a small file that asks permission to be placed on your device’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. You can choose to accept or decline cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
CarpetFirst
78 York Street, London W1H 1DP
privacy-policy @ carpetfirst [.] co [.] uk